DELIVERY POLICY

SHIPPING & DELIVERY

We offer FREE shipping worldwide. 

When will my order be processed?

All orders are handled and shipped out from our warehouses in Hong Kong. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 24/72 hours from the order date and shipped the next day after the processing day. In peak periods, please allow up to 5 business days to dispatch your order.

How long will it take to receive my order?

Standard shipping time is 1 to 3 weeks from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on your location, delivery time will vary. Usually your order will arrive much faster.

Contact Information

To ensure that your package is properly delivered and you receive your shipment within the time frame advertised, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect shipping information.

If you refuse any shipments from ElevatePlaces, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If tracking information states that your package was delivered and you have not received it, you must address this with your local post office. We do not hold responsibility for packages that state to be delivered.

During COVID-19, delays** are possible. When placing an order, the client agrees with the possibility of the delays and accepts this fact.

*To avoid suddenness, check the rules for importing goods into your country.

**We are not responsible for customs services and delivery delays during COVID-19 in the world.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.

RETURN POLICY

REPLACEMENT

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 14 days of receiving the item. 

To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects and a receipt or proof of purchase to info@elevateplaces.com. If the case is deemed valid, ElevatePlaces will cover the related cost to deliver a replacement. If buyers request product return for reasons other than manufacturing defects, we are not responsible for the return shipping cost.

Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

After 14 days of receiving the item, buyers can no longer request for item replacement for any reason.

Also, we offer 30 days warranty for every item on our store. Please contact us if you have any issues. 

Non-returnable items:
- Gift cards

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@elevateplaces.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elevateplaces.com.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CHANGES ON ORDERS

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed.

We hope you like our interior pieces for your home space. Feel free to post your favourite vases, trays, candle holders and sculptures on Instagram and tag us! @ElevatePlaces